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thanknest

도움말

페이지, 결제, 계정에 대한 자주 묻는 질문.

여기서 시작하세요

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페이지 만들기, 주소 고르기, 공개하기.

이용 방법 읽기

결제

어떻게 후원을 받는지, 왜 도착한 것을 직접 확정하는지.

기능 보기

계정과 보안

2단계 인증, 세션, 데이터 내보내기와 삭제.

설정 열기

자주 묻는 질문

Who actually receives the money?

You do, directly. ThankNest shows supporters your PayPal.Me link, your bank details and QR, or your MoMo receive code. The payment happens between the supporter and your payment provider. ThankNest never receives, holds or forwards the money, and takes no percentage of it.

Does ThankNest confirm that a payment went through?

No. ThankNest has no connection to PayPal, your bank or MoMo, so it cannot see your transactions. A supporter can tell us they have paid, and you can mark a support as received once you have checked your own account. Both are clearly labelled as self-reported, and neither is proof of payment. Always confirm against your own bank or wallet statement.

What does ThankNest cost?

Creating and running a page is free, and ThankNest does not take a cut of what you receive. Your payment provider may still charge its own fees - PayPal, your bank and MoMo each set those, and ThankNest has no part in them.

Which currencies and methods can I use?

PayPal.Me covers USD, EUR, GBP, AUD, CAD and JPY. Vietnamese bank transfer with a VietQR code and MoMo both work in Vietnamese dong. ThankNest does not convert between currencies: a supporter picks a currency you accept and pays in that currency.

Is support through ThankNest a tax-deductible donation?

Generally no. Support sent through ThankNest is a personal payment to a creator, not a gift to a registered charity, and ThankNest issues no tax receipts. How it is treated for income or tax purposes depends on your country and situation - please take your own advice.

Can I get a refund?

Not through ThankNest, because ThankNest never held the money. If something went wrong, contact the creator first; if that does not resolve it, raise it with whoever processed the payment - PayPal, your bank or MoMo. You can also report a page to us if you believe it is fraudulent.

확인용 이미지 때문에 어려우신가요?

가입과 로그인 양식에서 읽어야 하는 이미지를 사용하는데, 이것이 어떤 분들께는 진짜 장벽이라는 것을 알고 있습니다. 아직 음성 대안은 없습니다. 이 때문에 막히셨다면 연락 주세요. 사람이 직접 도와드리겠습니다.

아직 해결되지 않았나요?

가능한 한 자세히 알려 주세요. 특정 페이지나 후원에 대한 것이라면 링크나 참조 코드를 함께 주시면 훨씬 빨리 답할 수 있습니다.

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