Zum Inhalt springen
thanknest

Hilfe

Häufige Fragen zu Seiten, Zahlungen und Konten.

Hier anfangen

Erste Schritte

Eine Seite erstellen, eine Adresse wählen und veröffentlichen.

So funktioniert es

Zahlungen

Wie man dich bezahlt, und warum du selbst bestätigst, was ankommt.

Funktionen ansehen

Konto und Sicherheit

Zwei-Faktor-Authentifizierung, Sitzungen, Daten exportieren oder löschen.

Einstellungen öffnen

Häufig gestellte Fragen

Who actually receives the money?

You do, directly. ThankNest shows supporters your PayPal.Me link, your bank details and QR, or your MoMo receive code. The payment happens between the supporter and your payment provider. ThankNest never receives, holds or forwards the money, and takes no percentage of it.

Does ThankNest confirm that a payment went through?

No. ThankNest has no connection to PayPal, your bank or MoMo, so it cannot see your transactions. A supporter can tell us they have paid, and you can mark a support as received once you have checked your own account. Both are clearly labelled as self-reported, and neither is proof of payment. Always confirm against your own bank or wallet statement.

What does ThankNest cost?

Creating and running a page is free, and ThankNest does not take a cut of what you receive. Your payment provider may still charge its own fees - PayPal, your bank and MoMo each set those, and ThankNest has no part in them.

Which currencies and methods can I use?

PayPal.Me covers USD, EUR, GBP, AUD, CAD and JPY. Vietnamese bank transfer with a VietQR code and MoMo both work in Vietnamese dong. ThankNest does not convert between currencies: a supporter picks a currency you accept and pays in that currency.

Is support through ThankNest a tax-deductible donation?

Generally no. Support sent through ThankNest is a personal payment to a creator, not a gift to a registered charity, and ThankNest issues no tax receipts. How it is treated for income or tax purposes depends on your country and situation - please take your own advice.

Can I get a refund?

Not through ThankNest, because ThankNest never held the money. If something went wrong, contact the creator first; if that does not resolve it, raise it with whoever processed the payment - PayPal, your bank or MoMo. You can also report a page to us if you believe it is fraudulent.

Probleme mit dem Prüfbild?

Die Registrierungs- und Anmeldeformulare nutzen ein Bild, das gelesen werden muss, und wir wissen, dass das für manche Menschen eine echte Hürde ist. Eine Audio-Alternative gibt es noch nicht. Wenn es dich blockiert, melde dich - wir helfen dir von Hand weiter.

Kommst du nicht weiter?

Schreib uns mit so vielen Details wie möglich. Wenn es um eine bestimmte Seite oder Unterstützung geht, nenne den Link oder den Referenzcode - das beschleunigt die Antwort deutlich.

Support kontaktieren